Terms of service

Melaa Terms of Service

1. Overview

This website is operated by Melaa (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, and merchants.

If you do not agree to these Terms, you must not use our website or services.

2. Company Information

  • Business Name: Melaa
  • Website: melaa.co.uk
  • Contact Email: adam@melaa.co.uk

3. Products & Services

Melaa specialises in custom-designed, made-to-order football kits and other sports clothing and accessories.

Products may include:

  • Personalised names and numbers
  • Custom team designs and branding
  • Bespoke colours and layouts

All products are manufactured based on customer specifications.

4. Orders & Acceptance

By placing an order, you confirm that:

  • All details provided are accurate
  • You are authorised to use the payment method provided
  • You accept these Terms in full

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

5. Pricing & Payment

  • All prices are displayed in GBP (£) unless stated otherwise
  • Prices may change at any time without notice
  • Payment must be made in full at checkout

We reserve the right to correct pricing errors at any time.

6. Customised Products (Important)

Most Melaa products are custom-made to your specifications.

This includes (but is not limited to):

  • Names and numbers
  • Logos and designs
  • Colour selections

By placing an order:

  • You confirm all customisation details are correct
  • You understand that customised items cannot be cancelled, returned, or refunded once production has begun, except in the case of a fault

Melaa is not responsible for errors approved at checkout.

7. Production & Delivery

7.1 Production

  • All items are made to order in our partner manufacturing facility
  • Production and processing time is 3–4 weeks from payment confirmation

We aim to deliver sooner where possible, but this timeframe should be expected.

7.2 Fulfilment & Shipping

All products:

  • Are manufactured overseas
  • Shipped to our UK facility for quality control
  • Dispatched to customers from the UK

We use trusted courier services including:

  • Royal Mail
  • DPD

7.3 Delivery Times

Once dispatched:

  • UK delivery typically takes 1–3 working days

Delivery times are estimates and not guaranteed.

7.4 Local Delivery & Collection

Local delivery or collection may be available by prior agreement. Please contact us to arrange.

7.5 Delays

We are not responsible for delays caused by:

  • Courier services
  • Customs processes
  • Incorrect information provided by customers

8. Returns, Refunds & Faults

8.1 Customised Products

Customised products are non-returnable and non-refundable, except where:

  • The item is faulty
  • The item is not as described
  • There is a manufacturing defect

8.2 Faulty or Incorrect Items

If your item is faulty or incorrect:

  • You must notify us within 7 days of delivery
  • Email: support@melaa.co.uk
  • Provide order details and photographic evidence

If a claim is approved, we will:

  • Replace the item, or
  • Issue a full or partial refund

8.3 Non-Customised Items (If Applicable)

Non-personalised items may be returned within 14 days, provided they are:

  • Unused
  • In original condition and packaging

Customers are responsible for return shipping unless the item is faulty.

8.4 Refund Processing

Approved refunds will be issued to the original payment method within 5–10 working days.

9. Order Changes & Cancellations

Due to the made-to-order process:

  • Orders cannot be changed or cancelled once production has started

Requests must be made immediately after purchase, and we cannot guarantee changes can be accommodated.

10. Sizing Responsibility

Customers are responsible for selecting the correct size.

We do not accept returns for sizing issues unless the item is faulty.

11. Intellectual Property

All designs, logos, branding, and content on this website are the property of Melaa or its licensors.

You may not reproduce, copy, or exploit any content without written permission.

12. User Conduct

You agree not to:

  • Use our products or services for unlawful purposes
  • Submit false or misleading information
  • Interfere with website functionality or security

13. Limitation of Liability

To the fullest extent permitted by law:

  • Melaa shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the value of the order placed

14. Indemnification

You agree to indemnify and hold harmless Melaa from any claims arising from:

  • Your breach of these Terms
  • Your misuse of our products or services

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on our website.

17. Contact Information

For any questions regarding these Terms:

Email: adam@melaa.co.uk
Website: melaa.co.uk